Privacy Policy | Michael Boylan Litigation

The short version

We collect only what we need to respond to your enquiry or act for you in a medical negligence or personal injury matter.
The chat assistant on this site is an AI assistant, not a solicitor. It takes your contact details and arranges a callback; a solicitor reads every enquiry.
We set no cookies on this website, and no advertising or tracking cookies anywhere.
We do not sell your information. Ever.
You can ask us at any time to see, correct, or delete the information we hold about you.

Who we are

Michael Boylan Litigation is a firm of solicitors based in Dublin, specialising in medical negligence and personal injury litigation. The firm is regulated by the Legal Services Regulatory Authority (LSRA), and our solicitors hold practising certificates issued by the Law Society of Ireland. We operate from 72 Leeson Street Lower, Dublin 2, D02 Y902. For any privacy matter, contact ciara@michaelboylan.com or call (+353) 1 901 7418.

This website is built and run for us by PageMax Digital Limited ("PageMax"), which acts on our written instructions and stores all records within the EU.

What we collect, and why

When you contact us through this website

Whether you use the contact form or the chat assistant, we collect your name, phone number, email address, and a short description of what you need. We use this only to respond to you and decide whether we can act for you. We do not use it for marketing. Providing it is entirely voluntary; without it we simply cannot call you back.

When you become a client

Once you instruct us, we collect the information needed to act in your matter. In medical negligence and personal injury cases this usually includes your medical records and details of the treatment or accident involved. We explain exactly what we need when we take your instructions, along with the privacy notice every client receives.

The chat assistant

The chat window on this site is an AI assistant, not a solicitor, and it does not give legal advice. Its only job is to take your contact details and the general topic of your enquiry and arrange for the right person at the firm to call you back. It is built not to ask for the details of your case; those belong in a conversation with a solicitor.

A solicitor at the firm reads every enquiry and decides what happens next. No decision about you is ever made by software. If what you type includes health details (for example, about an injury or your medical treatment), Irish law permits a law firm to receive that in connection with a possible legal claim, and we treat it with the confidentiality every enquiry to a solicitor gets. If you are under 18, please ask a parent or guardian to contact us instead. The assistant's full privacy notice is at its own page.

Our legal grounds

Under EU data protection law (GDPR), we rely on:

Contract: when we act for you, we process your information to do the legal work.
Legal obligation: the Solicitors Acts, anti-money-laundering law, and tax law require us to keep certain records.
Legitimate interests: responding to your enquiry and running the firm's practice.
Consent: for anything outside the above (rare), we ask first, and you can withdraw it at any time.

Cookies and analytics

We set no cookies on this website, and there are no advertising or tracking cookies anywhere. To understand which pages help people, we use a privacy-friendly, cookieless, EU-hosted analytics service that counts page visits without identifying you and builds no profile of you.

We also measure how this website itself is used. When you open a page we record the page you are on, the page or search result you came from, any campaign tags in the web address, and whether you are on a phone, a tablet or a computer, and we record a tap on our phone number or on the button that opens an enquiry. To do that we store nothing at all in your browser, and we keep nothing that identifies you or your browser: we do not keep the identification string your browser sends about itself, only which kind of device it is, or that it could not be told. That record is collected on our behalf and on our instructions by PageMax, the provider that runs this website for us, as our processor. We do it to see which pages lead people to get in touch, and to tell when something on the site has stopped working. None of it is used for advertising, and none of it goes to anyone else.

The chat assistant runs in its own secure window, and until you use it nothing at all is kept in your browser: not a cookie, and not a marker of any kind. The chat window may open itself after a few seconds on a page; when it does it still keeps nothing in your browser, so if you leave it alone it leaves nothing behind. From the moment you use it, by tapping it open, tapping one of its suggestions, or typing, your browser keeps a short reference for that visit, because you have asked us for something and we need to be able to join it up: the conversation, any enquiry you send, and the pages you visit from then on are held together by that one reference. If you close the chat window, or a short greeting appears beside it and you brush that away, your browser remembers it for the visit, so that the window is not opened at you again and the greeting is not put in front of you again. These are not cookies: your browser clears them when you close the tab, no other website can read them, they are never used for advertising, and they are used for nothing else. When you do use the assistant, it also runs a security check from Cloudflare Turnstile that stops automated abuse of the enquiry form; that check is not made until you use it either.

Who we share it with

We do not sell your information. We share it only where the work or the law requires:

Barristers, medical consultants, and other experts we instruct on your matter.
The courts, the LSRA, the Injuries Resolution Board, the Revenue Commissioners, and similar public bodies, where the legal work requires it.
Our regulators and insurers, where required by law or professional rules.
PageMax, which runs this website and the chat assistant for us, and our other IT providers, all under written contracts holding them to the same data-protection standards we are held to, with records stored in the EU.

How long we keep it

If you contact us but do not become a client, we keep your enquiry, including any chat conversation, for 12 months and then delete it.

If you instruct us, we keep your file for the period required by the Solicitors Acts, our regulator, and our professional indemnity insurer: typically twelve years from the close of a litigation matter, and longer for some records. We confirm the period for your matter when we take your instructions.

Where your information is processed

The firm's website and enquiry records are stored in the European Union. One step happens elsewhere: the AI model that writes the chat assistant's replies runs on a specialist provider's infrastructure in the United States, working for the firm's website provider under a data-processing agreement. That transfer is protected by the European Union's standard contractual clauses; the provider keeps what passes through only briefly and never uses it to train AI models.

Your rights

You have the right to:

See the personal information we hold about you.
Have anything inaccurate corrected.
Have it deleted, where the legal basis for keeping it no longer applies.
Restrict or object to how we use it.
Receive it in a portable format.
Complain to the Data Protection Commission at dataprotection.ie.

To use any of these rights, email ciara@michaelboylan.com with the subject "Data request". We respond within one month.

Changes to this notice

If the law, our practice, or this website changes, we will update this notice. The date at the top shows the latest revision.